13 May Business efficiency and technology
Business efficiency and technologyDate: May 13, 2020 Reading Time: 5-6 minutes Target Audience: Business Decision Makers
The concept of technology and artificial intelligence (AI) improving our lives is a constant idea in the current world we live in. It’s now rare that we log appointments in a diary or book, instead on our phones or computers. Our homes are now running with voice-powered personal assistants like Siri and Alexa.
The workforce is now under the idea that technology is better – and it is. It makes simple tasks even more seamless and allows the flow of business to become more efficient. Automated responses and monitoring have helped businesses excel to a higher level of success. These are not the only uses of technologies in the workplace.
Wider national reach
In a small company, keeping its scope local might be the best thing for it. But bigger businesses that have a goal of a wider national reach rely on technology to make this happen. In our business, the need to communicate across the country and solve issues thousands of kilometres away can prove difficult without the aid of technology.
Digitise your processes
Digital processes and forms allow for quick process participation and approvals of documentation from anywhere at any time. For example, Accounts Payable Processes have different levels of approvals, escalations and checks. These can be built into a workflow ensuring the same standards are always followed, also allowing you to participate in this process from anywhere, while having access to all the information needed in our digital repository.
By digitising your processes not only can you work from anywhere, we can eliminate mundane day to day tasks such as data capture or manual checks by allowing the software to do this. This intern creates an environment where employees can increase productivity allowing for growth.
The security of information and files is just one aspect that technology and software can offer. We know the modern workspace isn’t bound by physical constraints – with the right technology in place the modern workspace enables employees to work from anywhere, securely on any device in a collaborative environment. Instead of being chained to your desk or in a certain area of the office where you can access the one printer you are connected to; you can be anywhere in the office, using any device you desire, printing from any printer.
Our multifunction printers have a hard drive encryption function to help protect the hard drive against data theft while helping organisations comply with corporate security policies. As mentioned above, digital processes ensure the flow of information is kept secure so that it is seen by only those intended to see it. Other software includes “follow you printing”, which is a cloud-based system that allows you to print securely through authenticating and accounting for documents printed within an organisation.
Communication with customers
Communication with customers and excellent customer service is the single most important aspect of a business. The use of technology allows a business to communicate with customers in a timely and efficient manner. Phone calls, emails, chats and inquiry forms aid this.
Technology is great, but it’s also important to have a person on the other side of technology
But how much importance should we place on this amount of technology present in our everyday businesses? Yes, automation and software makes work life easier; for example, this is employed anywhere from when big companies have an influx of emails, so they employ auto responses to your emails to allow you the satisfaction of knowing it has been received, or having a forum for submitting queries, to something as simple as a phone or voicemail system.
As a person who uses these efficient and stress-free ‘shortcuts’, one never thinks about the person at the receiving end, until you become that person. You realise the importance of reassuring your customer that you can help them. If you think about it, technology cannot answer your queries in this fashion, or provide a meaningful customer service. Sure, you can ask Siri what the weather is like, but she can only give you a number. When you ask someone what the weather is like, they can tell you whether it’s too humid to wear a skirt, or shorts; whether you should bring a jacket just in case it gets too cold later.
This is the service industry. Full of people on the other ends of technology trying to tell you to bring a jacket. Here at B2B Technologies, there is a balance between technology and customer service engagement. We offer software solutions and technologies to increase the efficiency of a business, but we also offer a team that is on call when needed. Technology can never replace that.