Returns, Refunds & Exchanges for Online Store

Our returns policy is to comply with our suppliers. This only applies to our online shop.

Returns

All requests for returns are to be emailed to: onlinestore@b2btechnologies.com.au within 7 days of delivery.

All claims for shortages or damaged goods can only be accepted if made within 2 working days from the date of delivery to you.

From this request, the customer will be instructed on the next steps, which may include filling out a return form.

Each manufacturer has their own returns/exchanges/faulty device policy to be complied with. Upon your return request, we will inform you of the individual policies that apply. B2B Technologies is bound to the manufacturer’s policy and cannot make any exceptions or influence the process. This may include returning the goods to the manufacturer instead of the supplier.

All credits, replacements and repairs will depend on the manufacturer’s directives. Replacement and return may result in delays due to lead times and stock availability.

The below is a guide on the returns process and may be adjusted to comply with the manufacturer’s individual policies.

Eligible returns

All products sent for return must be in original packaging. Change of mind returns must be unopened with all seals undamaged. Any physical damage incurred on the faulty product due to misuse will cancel the warranty and is the customer’s responsibility.

Customers will be required to submit the returns with a copy of the invoice, form, and any other documentation required. It will need to be added to the outside of the packaging for immediate inspection on arrival.

Freight on returned goods to be paid by the customer. Goods must be sent to a nominated return address that is located in: New South Wales, Victoria, Queensland, Western Australia or South Australia. Our supplier reserves the right to decide on which office it is to be returned to.  The customer is to hold onto tracking information in the event delivery of the goods needs to be confirmed. Failure to comply may result in forfeiture of return.

If the product has been refilled, remanufactured, or tampered with in any way the claim will be rejected and sent back at the customer’s expense.

Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.

Change of Mind

Fees paid to suppliers: A handling fee not exceeding 15% of the cost of the goods will apply for no-fault returns.

Damaged or defective products

Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and applicable form/s and number or credit will be denied.

Toner and Laser cartridges MUST have a sample of the print or credit will be denied. Without this we are unable to process the return to the vendor of the product.

Once returned, defective items will be inspected and assessed for credit. Some items will need to be sent away to various vendors for assessment and will only be credited upon approval from the vendor.

NOTE: B2B Technologies will have to re-order for a replacement on your behalf.

If no fault is found during the testing of the returned item, the customer will be responsible for any charges incurred from the vendor for testing.

Incorrect products received

All unwanted or incorrectly invoiced stock items must be returned ‘un-opened’ and in ‘as new’ condition with no writing, sticky tape, or any other form of labels or markings on them, or the credit will be denied and stock returned at the customer’s expense.

Unused goods will not be accepted for return if greater than 60 days past the invoice date, with any costs to return to the customer at the customer’s expense.

These terms and conditions are subject to change without notice.