FAQs

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My Device Faqs

Where can I find my serial number?

The serial number will be located on the B2B Technologies sticker on your machine. It is a combination of numbers and letters. This is your machine identifier, and needed when logging a service call or toner order.

What is a meter read and how do I get one?

A meter read is a counter, that shows the total the machine has put out. This includes print, copy and fax outputs. When submitting a meter read, you go by the total.

A meter read is obtained differently, depending on your machine. Have a look at the instructions below to obtain your meter read:

1. RICOH

Printers :

  1. Press the [User Tools/Counter] key.
  2. Scroll down list/test print
  3. Press configuration page
  4. 2 pages will print out

Copiers :

  1. Press the Users tool button
  2. Scroll down to counter (Press button)
  3. Print counter page

2. LEXMARK

 

3. OKI

ES 4131 / ES 4132 / ES 5112 :

  1. Arrow down and select print information
  2. Arrow down and select usage report
  3. Press enter to print

ES 4191 / ES 5462 :

  1. Select setting button
  2. Select report press OK
  3. Arrow down and select system
  4. Arrow down and select MFP usage
  5. Press ok to print

ES 4192 / ES 5162 / ES 8473 / ES 5473 / ES 5442 :

  1. Select device setting button
  2. Select reports
  3. Select system
  4. Select usage report
  5. Press yes to print

ES7131 :

  1. Arrow down and select print info
  2. Arrow down and select usage report
  3. Press enter to print

ES 8140 / ES 8431 / ES6410 / ES7411 :

  1. Arrow down and select information menu
  2. Arrow down and select usage report
  3. Enter to print

ES 7170 / ES 7470 / ES 7480 / ES 9455 / ES9465 / ES9475 :

  1. Select counter button on top RHS of Operation panel
  2. Select print out total counter

ES8460 / ES 8462 :

  1. Select reports
  2. Select information
  3. Select MFP usage report

Service Faqs

Why is my Ricoh device displaying an SC service code?

SC service codes can be raised if there is an obstruction of the finisher or staple unit. To clear, check there is no obstruction in the trays (such as a waste paper bin). Once this is done, switch the power off, wait for ten seconds, then turn it back on. If the error message is still displaying, contact us for further assistance.

How can I prevent paper misfeeds?

Some misfeeds can be due to the paper’s condition, or how it is input into the tray. Paper should be laid flat during storage, to avoid damage to the paper’s condition. Also, before placing the paper, ‘fan’ it and then load into the tray.

If you still experience issues, try printing from another tray. If this solves the issue, use fresh paper from a new ream in the original tray.

Ensure the paper size is set correctly by adjusting the three ‘fences’ in the tray. To place them correctly, they should be gently touching the sides of the paper.

What do I do if there are black lines appearing on my copies?

This can be solved by lifting the lid, and cleaning the thin glass strip of your copier with an alcohol wipe, office wipe or dry cloth. A step by step guide can be found here: https://youtu.be/6dJkNtBkUEw

What is the best way to clean my printer and display panel?

Turn the machine off. Apply a small amount of disinfecting alcohol (Isopropyl/Ethyl) onto a cloth and wipe the operation panel. Be sure to avoid pouring the alcohol solution directly onto operation panel or device surface. Then, wipe dry operation panel with dry soft cloth, if needed. Finally, turn on the machine.

Why is my device printing slowly?

Your computer could be running the incorrect printer driver. To solve this, contact us so we can help you download and install the latest print driver.

How do I install a driver?

How do I organise a service call?

You can arrange a service call by filling out our form online, live chat or by calling or emailing our service team.

How long is the wait for a service call?

This depends on your location. Our technicians operate within a radius surrounding Sydney CBD and Wollongong. The average wait for a service call is 1-2 business days.

For those within a main city or just outside of it, the average wait is between 1-3 business days.

How do I print from my mobile to my Ricoh device?

Printing from iPhone and iPad: Mobile Print lets iOS users print documents using AirPrint on a wireless network. Airprint is automatic, but ensure you are connected to the office wireless (not 4G).

Printing from Android: Android users can print via Ricoh Connectors. This is an app which you can download. View the how-to video here: https://youtu.be/0tIuKPFcy1Q

Printing from any other mobile device: Using Email Print, any mobile device can access the Managed Mobile Print queue. This includes Windows 8 and Blackberry users.

Supply Faqs

What do I do when my waste toner bottle is full?

Your device will stop working once the waste toner bottle is full. The machine alerts when it is nearly full. Once this displays, contact us for a replacement.

What do I do when my device displays a ‘low toner’ warning?

When this message displays, make sure you have a spare toner at hand – if you don’t, contact us to arrange a replacement. To maximise toner use, wait until the cartridge is empty (a message will display on the device) before you change it.

How long is the wait for a toner order?

This depends on your location. Those located in or around Sydney CBD and Wollongong, the average wait for a toner order is 1-2 business days.

For those within a main city or just outside of it, the average wait is between 2-3 business days.

How do I change my toner?

Visit our YouTube channel to find the ‘how-to’ video for changing the toner on your device.

Ricoh IMC Range: https://www.youtube.com/watch?v=Ia3svraEeuE&list=PLSufQkmgUgtaI3xMzrIdfV1UArOYl9L6_
Lexmark: https://www.youtube.com/watch?v=U-mAoSHJTtk&list=PLSufQkmgUgtb5lohPFzVLwsM954f4SF6X

How do I change my waste toner bottle?

Visit our YouTube channel to find the ‘how-to’ video for changing the toner on your device.

Ricoh IMC Range: https://www.youtube.com/watch?v=Ia3svraEeuE&list=PLSufQkmgUgtaI3xMzrIdfV1UArOYl9L6_
Lexmark: https://www.youtube.com/watch?v=U-mAoSHJTtk&list=PLSufQkmgUgtb5lohPFzVLwsM954f4SF6X

When clicking this link, please ensure you scroll to the video relevant to your machine.

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