Customer service is an intrinsic part of any company’s success. The existing customer base, and the attraction of new customers through exceptional services is what keeps a company afloat. In today’s current business climate, now more than ever, the service that is provided to a customer has more importance than the actual product being sold.
According to a Gartner Survey, 89% of companies are customer-experienced focused when it comes to competitiveness. When it comes to different industries, different aspects are important when it comes to customer service.
In the print industry, customer satisfaction is key. Not only does a printer company rely on having a large number of clients, but they also depend on us. This industry is centered on service and supply; especially as we all know too often that technology can sometimes go awry.
With a machine breakdown, or paper jam, a printer will shut down completely. This is the same for when a toner is out, or a waste toner bottle is full. This is the time where customers rely on our service and response time in order to continue with their business as usual. So, to us, the importance of customer experience is and has been constant.
September 10, 2020