All items within warranty, come with manufacturer warranty and as such the manufacturer must be contacted first to proceed with a claim. For all warranty issues in relation to Lexmark Printers and supplies, the end-user should contact Lexmark Technical Support on Ph: 1300 362 192, option 3 to confirm the product is faulty. If the fault is confirmed, the end-user will be given a Job Number and referred by Technical Support to point of purchase for replacement.
If the item is deemed as faulty, depending on availability at the time of completion of the return claim, a refund or a replacement may be available. If the item is deemed as not faulty, the customer will be responsible for return costs. Replacements cannot be shipped out or refunds actioned until the return claim has been completed in full in the event the item is not faulty.
All return requests for change of mind purchases must be pre-approved by B2B Technologies and requested within 30 days of purchase. The items must be ‘un-opened’ and in ‘as new condition with no writing, sticky tape or any other form of labels or markings on them. Images will be requested to confirm condition before approval can be decided. A minimum restocking fee of 10% will apply if the return is approved and the customer will be responsible for covering the cost to return the item to B2B Technologies. B2B Technologies can not accept returns for change of mind/incorrectly purchased items if the external packaging has been opened or removed.
If you receive your item and it appears to have been damaged in transit, please reject the item so it is returned to our warehouse. If received, please call us directly on 1300 213 074 within 1 business day so we can contact the courier for further investigation. Upon completion of the investigation or receipt of the goods back into our warehouse, one of our staff members will be in contact with you to discuss options to proceed.