Enterprise Content Management system – what and why?


Are you hearing words such as digital workflows, process automation and content management? Do you look at all the electronic information flying around your office when engaging for decisions or processing information and wonder why putting things onto computers hasn’t made your work life easier?

The business world is relying more and more on technology to simplify processes and digitise anything manual. Software and automation tools are used to help achieve this.

So, what is enterprise content management (ECM)? Well, according to Hyland, an ECM “[or] sometimes referred to as document management or records management — is the process of managing the entire lifecycle of an organisation’s content, including documents, spreadsheets, contracts and scanned images. The goal of an ECM solution is to reduce risk and improve productivity, efficiency and customer experience by eliminating paper-based tasks and enhancing process visibility.”

With Covid-19 affecting staffing in Australia, it’s so important now more than ever to invest in solutions that allow you to do more with the same or a limited number of staff. This software eliminates the mundane, day-to-day tasks by automating them, giving you more time to focus on other tasks. Not only this, but when digitising your work processes, you can access it from anywhere!

All of us in business are looking for a solution that will manage content from the point of implementation all the way through the information’s lifespan, until finally being archived or deleted. We understand it is a big problem, and for us, it’s our biggest solution.

Over the last few years, B2B Technologies has expanded into this sector, consulting on numerous projects for our clients, eventually leading to the creation of our digital consulting division.

As digital consultants, it’s our job to help our clients understand how we are using these services and tools to empower their business, most commonly using enterprise content management system.

We partner our digital transformation and process knowledge with leading software solutions such as Hyland’s OnBase software and UpFlow’s Filebound software. This software helps you automate the checks, gives audit trails, version controls, who approved it and when. Whilst most people think of applying it to accounts payable, it is applicable to virtually any work process in the digital world.

This software does more than make documents electronic and automate your workflows. With this you can work digitally regardless of the document’s format, easily find and access documents and information in folders, and use mark-ups, notes and signatures to streamline your processes.

If this is something you are interested in, speak with one of our friendly digital consultants today: info@b2btechnologies.com.au or 1300 213 074

Date: March 24, 2023
Reading Time: 5 minutes
Written By: B2B Technologies


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